The GamCare annual review for 2025 outlines how services were maintained as the industry moves toward a statutory levy in 2026. Demand for support remained high across treatment, helpline and education programmes – see more details:

• GamCare responded to more than 130,000 contacts through the National Gambling Helpline and online services. People referred into treatment waited an average of 1.3 days for a first appointment, with over 8,100 treatment sessions delivered. More than 7,100 referrals were made into wider support services.

• Treatment services supported 2,148 clients who attended structured sessions during the year. In total, 8,164 sessions took place, with anxiety and stress reported by 61% of clients and financial difficulties by 55%. Depression or low mood affected 46% of those accessing treatment.

• Client outcomes remained consistent, with 96% of service users saying they would recommend GamCare’s treatment to others. Around 72% of clients completed their structured treatment pathway. Most participants showed a move toward healthier gambling behaviour based on GamCare’s clinical measures.

• The National Gambling Helpline continued to operate 24/7, answering 86% of contacts within 30 seconds. Online peer support grew, with more than 7,300 new forum users and over 6,500 posts during the year. Chatrooms hosted 1,043 sessions involving 4,724 participants.

• Education and prevention activity reached more than 64,000 people across schools, financial services, criminal justice and the Armed Forces. Training was delivered to 6,038 professionals, including 2,155 through the Women’s Pathway programme. One participant said: “It has truly helped me regain control over my life, and I will always be thankful for that.”

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