France’s gambling regulator ANJ has published new guidance for licensed operators. The French gambling fraud guide explains how operators should deal with suspected player fraud. It clarifies existing rules rather than creating new obligations.

• The guide covers several types of fraud linked to registered gambling accounts. These include identity and payment fraud, abusive chargebacks, gaming fraud and “money dumping”. It applies mainly to online gambling and other products involving registered player accounts.
• Operators need enough evidence before classifying player activity as fraud. ANJ says cases should be assessed individually and mistakes distinguished from deliberate behaviour. The guide also uses French court decisions to illustrate how fraud can be established.
• Some questionable betting practices are not automatically considered France gambling fraud. These can include betting bots, coordinated betting, late bets, exploiting incorrect odds and repeatedly opening accounts for bonuses. Operators may instead address such behaviour through their terms and conditions.
• The guide also explains how operators can handle accounts and player funds after fraud is established. It is a “soft law” compliance guide rather than a new set of binding rules and does not cover separate AML/CFT cases.

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