The UK Gambling Commission has rolled out new rules to give consumers more control over their gambling funds and ensure greater operator transparency. These changes, based on the 2023 White Paper, will take effect from 31 October 2025 and aim to standardize good practices across the industry. They also lay the groundwork for the upcoming statutory levy.

  • Mandatory deposit limits: From 31 October 2025, all gambling operators must prompt customers to set a financial limit before their first deposit. Players can review and adjust this limit at any time, ensuring they have better control over their spending. Operators must also remind customers every six months to review their account and transaction details.
  • Addressing consumer confusion: Some operators have made unclear changes to how deposit limits work, leading to potential misunderstandings. In response, the Gambling Commission will launch a supplementary consultation to improve clarity and consistency in how financial limits are presented.
  • Fund protection transparency: Operators already disclose whether customer funds are protected in case of insolvency. However, from 31 October 2025, those whose funds are not protected must remind customers every six months that their money is at risk. This ensures that consumers are fully informed about their financial exposure.
  • Different levels of protection: Operators must classify fund protection as ‘not protected – no segregation,’ ‘not protected – segregation of customer funds,’ ‘medium protection,’ or ‘high protection.’ The update clarifies these distinctions, allowing consumers to make informed choices about where they gamble.
  • Statutory levy transition: Currently, operators must make annual contributions to research, prevention, and treatment groups. This requirement will be removed once the government’s statutory levy comes into force, expected from 6 April 2025. The Gambling Commission will notify operators once Parliamentary approval is complete.

Tim Miller, Executive Director for Research and Policy, stated: “These changes illustrate our commitment to ensuring gambling is fair and open by improving consumer empowerment and choice. These changes will help consumers decide on deposit limits, enable them to keep track of their spending and ensure they are fully aware of what happens to their funds should an operator become insolvent.”

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